Technology

ALE and Hudini collaborate on eConcierge solution

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Alcatel-Lucent Enterprise, the global leader in business communications and collaboration solutions, partnering with Hudini, the digital transformation platform that connects all three stages of the hospitality guest journey, announced today the integration of the Hudini Guest Engagement Suite with the Alcatel-Lucent Hospitality Guest Services solution and digital guestroom phones to provide hotels a new omnichannel and digital guest engagement solution for all guest and hotel devices.

The newly integrated hospitality telephony solution gives guests and hotel staff the freedom to access hotel information and services. It also allows them to make calls, at any time from any location, using their own or hotel devices, such as tablets, smartphones, and digital room phones. On top of enhancing the digital guest experience and improving communication access for all hotel employees, the two companies aim to simplify hoteliers’ purchasing process by offering a single application for eConcierge and telephony services for multiple in-room and mobile guest devices.

Xavier Mongin, Global Director Hospitality, Alcatel-Lucent Enterprise.

“This partnership allows our hospitality customers across the globe to optimise their performance with a holistic digital application and their guests benefit from having a single application to deliver a personalised connected experience,” says Xavier Mongin, Global Director Hospitality, Alcatel-Lucent Enterprise.

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The Hospitality Guest Services solution, the newly launched voice service API for hotel guests by Alcatel-Lucent Enterprise, enables high quality voice services to Hudini’s multi-device Guest Engagement Services platform. The solution allows providers of mobile guest or eConcierge apps to enrich them with enterprise-grade voice capabilities and link these services to the guest room.

This integration turns a guest’s own mobile device into an extension of their in-room phone. Consequently, in addition to accessing hotel services via the mobile app, guests and staff can also make internal and external phone calls from their own devices and hotel tablets, passing through the hotel’s telephony systems, instead of operator or roaming services.

The Hudini Guest Engagement Suite will be hosted on the high-end Alcatel-Lucent Enterprise digital guestroom phone, the Alcatel-Lucent Smart DeskPhone 8088, to enable in-room concierge services. This combines the desktop phone’s market-leading telephony services, immersive HD and video experience, rich contextual menus and the highest quality wideband audio and video experience on the market, with the flexibility and richness of Hudini’s guest services platform.

“We are extremely excited and honored to be partnering with a globally renowned and recognised company like Alcatel-Lucent Enterprise. A combined Alcatel-Lucent Enterprise-Hudini offer is an ideal combination for hosting our digital guest enablement platform. Our joint offer helps create opportunities across the entire guest value chain, further enabling operational efficiencies and helping our clients engage digitally with the guests throughout their journey and stay at the venue,” says Prince Thampi, CEO, Hudini.

The collaboration provides hotels with a digital, omnichannel alternative to the existing landline phone through a complete suite of services (room service, hotel presentation, special offers, GRMS control, TV and sound system control, voice) on multiple devices (tablets, smart phones, digital room phones, room TV). The Hudini omnichannel solution now provides carrier-grade communications from guest devices and the room directly to the back office, enabling seamless communication between guests and hotel staff, as well as increasing guest mobility and ultimately helping build customer loyalty and satisfaction.

In a competitive industry like hospitality that is undergoing a challenging period, and where customer loyalty is essential, hotels are constantly working to differentiate services and experiences. The Alcatel-Lucent Enterprise-Hudini solution was designed to help hospitality customers stand out in a crowded market by providing their guests with digital touch points at every stage of the customer journey: before, during and after their stay.

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