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Federal Tax Authority Receives Two International Accreditations for Contact Centre and Customer Complaints Management Systems 

The Federal Tax Authority (FTA) has obtained two international accreditations in accordance with ISO standards. The Authority has received ISO 18295-01 certification for contact centre management and…

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News

Dubai Records the World’s Lowest Electricity Customer Minutes lost at just 49 Seconds per Year 

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA has set…

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News

Careem Boosts Captain Earnings by AED 6 Million through Matching Customer Tips 

This Ramadan, Careem transformed the simple act of tipping into a nationwide movement of gratitude. Through its “Tip Matching” initiative,…

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News

Federal Tax Authority Secures Two International Accreditations for Customer Satisfaction and Public Procurement Systems

The Federal Tax Authority (FTA) has obtained two new international accreditations for ISO standards in the fields of Customer Satisfaction…

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News

Saudi Banks Ban WhatsApp for Customer Communication

The Saudi Central Bank (SAMA) has prohibited the use of instant messaging apps like WhatsApp for customer communication, citing security…

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News

Business, Technology, and Customer Experience: 4 Trends to Follow in 2025 

By Naji Haddad, VP – EMEA at Deliverect  In 2025, several key trends are reshaping how restaurants operate and interact…

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Business

New Data Reveals Growth of Black Friday Conversational Customer Communications 

New data from global communications platform Infobip shows customers prefer conversational experiences on the day of Black Friday, driven by rich…

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Business

Netcracker and du Sign Strategic Partnership to Develop GenAI Use Cases for an Advanced Digital Customer Experience

Netcracker Technology and leading telecom and digital services provider du announced today that the two companies will closely collaborate on…

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Technology

Snowflake’s AI Data Cloud for Travel and Hospitality Drives AI Innovation, Enhances Collaboration, and Transforms Customer Experiences 

Snowflake (NYSE: SNOW), the AI Data Cloud company, today announced the launch of the AI Data Cloud for Travel and…

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Business

Aramex and Smartt AI Forge Groundbreaking Partnership to Revolutionize Customer Experience and Operational Efficiency in the Region

Aramex (DFM: ARMX), a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers.,…

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